From Bright Pattern Documentation
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<translate> | <translate> | ||
= Chats = | = Chats = | ||
| − | + | *[[agent-guide/Tutorials/Chat/Overview | Overview]] | |
| + | Accepting/Rejecting Chats | ||
*[[agent-guide/HowtoAcceptaChatRequest | How to Accept a Chat Request]] | *[[agent-guide/HowtoAcceptaChatRequest | How to Accept a Chat Request]] | ||
*[[agent-guide/HowtoRejectaChatRequest | How to Reject a Chat Request]] | *[[agent-guide/HowtoRejectaChatRequest | How to Reject a Chat Request]] | ||
| − | + | Audio/Video Chats | |
| − | |||
*[[agent-guide/HowtoHaveanAudioChat | How to Have an Audio Chat]] | *[[agent-guide/HowtoHaveanAudioChat | How to Have an Audio Chat]] | ||
*[[agent-guide/HowtoHaveaVideoChat | How to Have a Video Chat]] | *[[agent-guide/HowtoHaveaVideoChat | How to Have a Video Chat]] | ||
| − | + | Canned Responses | |
| − | |||
*[[agent-guide/HowtoCreateandEditCannedChatResponses | How to Create and Edit Canned Chat Responses]] | *[[agent-guide/HowtoCreateandEditCannedChatResponses | How to Create and Edit Canned Chat Responses]] | ||
| − | + | Chat Center | |
| − | |||
*[[agent-guide/HowtoUseInternalChat | How to Use Personal Chat ]] | *[[agent-guide/HowtoUseInternalChat | How to Use Personal Chat ]] | ||
*[[agent-guide/HowtoStartaGroupChat | How to Use Group Chat ]] | *[[agent-guide/HowtoStartaGroupChat | How to Use Group Chat ]] | ||
| − | + | Co-browsing | |
| − | |||
*[[agent-guide/Co-browsing | Co-browsing]] | *[[agent-guide/Co-browsing | Co-browsing]] | ||
| − | + | Creating Cases | |
| − | |||
*[[agent-guide/HowtoCreateaCasefromaChatSession | How to Create a Case from a Chat Session]] | *[[agent-guide/HowtoCreateaCasefromaChatSession | How to Create a Case from a Chat Session]] | ||
| − | + | Flagging Chats | |
| − | |||
*[[agent-guide/HowtoFlagaChatSession | How to Flag a Chat Session]] | *[[agent-guide/HowtoFlagaChatSession | How to Flag a Chat Session]] | ||
| − | + | Follow-ups | |
| − | |||
*[[agent-guide/HowtoScheduleaFollow-UpActivityfromaChatSession | How to Schedule a Follow-Up Activity from a Chat Session]] | *[[agent-guide/HowtoScheduleaFollow-UpActivityfromaChatSession | How to Schedule a Follow-Up Activity from a Chat Session]] | ||
| − | + | Forms | |
| − | |||
*[[agent-guide/HowtoSendaSecureForm | How to Send a Secure Form]] | *[[agent-guide/HowtoSendaSecureForm | How to Send a Secure Form]] | ||
| − | + | Multiple Chats | |
| − | |||
*[[agent-guide/HandlingMultipleChatSessions | Handling Multiple Chat Sessions]] | *[[agent-guide/HandlingMultipleChatSessions | Handling Multiple Chat Sessions]] | ||
| − | + | Sending Chat Messages | |
| − | |||
*[[agent-guide/HowtoSendChatMessages | Chat Messages]] | *[[agent-guide/HowtoSendChatMessages | Chat Messages]] | ||
*[[agent-guide/HowtoSendandReceivePicturesandDocuments | How to Send and Receive Pictures and Documents]] | *[[agent-guide/HowtoSendandReceivePicturesandDocuments | How to Send and Receive Pictures and Documents]] | ||
| − | + | Terminate the Chat | |
| − | |||
*[[agent-guide/HowtoEndaChatSession | How to End a Chat Session]] | *[[agent-guide/HowtoEndaChatSession | How to End a Chat Session]] | ||
| − | + | Transfers | |
| − | |||
*[[agent-guide/HowtoTransferYourChatSession | How to Transfer Your Chat Session]] | *[[agent-guide/HowtoTransferYourChatSession | How to Transfer Your Chat Session]] | ||
Revision as of 00:23, 23 January 2019
<translate>
Chats
Accepting/Rejecting Chats
Audio/Video Chats
Canned Responses
Chat Center
Co-browsing
Creating Cases
Flagging Chats
Follow-ups
Forms
Multiple Chats
Sending Chat Messages
Terminate the Chat
Transfers
</translate>