From Bright Pattern Documentation
| Line 12: | Line 12: | ||
*[[agent-guide/HowtoParticipateinaConference | How to Participate in a Conference]] | *[[agent-guide/HowtoParticipateinaConference | How to Participate in a Conference]] | ||
Consultations and Transfers | Consultations and Transfers | ||
| − | + | *[[agent-guide/Tutorials/Calls/ConsultationsandTransfers | How to Make Consultations and Transfers]] | |
| − | |||
| − | *[[agent-guide/Tutorials/Calls/ConsultationsandTransfers | Consultations and Transfers]] | ||
Directory | Directory | ||
*[[agent-guide/HowtoUsetheDirectory | How to Use the Directory]] | *[[agent-guide/HowtoUsetheDirectory | How to Use the Directory]] | ||
Revision as of 21:46, 20 February 2019
<translate>
Calls
Accepting/Rejecting Calls
After Call Work and Dispositions
Conferences
Consultations and Transfers
Directory
Favorites
Follow-ups
Mute and Hold
Placing Calls
Recording and Voice
- How to Connect a Voice Application to Your Call
- How to Record a Call
- How to Stop or Pause Call Recording
- How to Use Prerecorded Messages
- Voice Signatures
Redialing
Sending Numeric Information
Service Queue
</translate>