From Bright Pattern Documentation
| Line 26: | Line 26: | ||
*[[agent-guide/HowtoMakeanInternalCall | How to Make an Internal Call]] | *[[agent-guide/HowtoMakeanInternalCall | How to Make an Internal Call]] | ||
*[[agent-guide/HowtoMakeanOutboundCall | How to Make an Outbound Call]] | *[[agent-guide/HowtoMakeanOutboundCall | How to Make an Outbound Call]] | ||
| − | *[[ | + | *[[Agent-guide/Tutorials/Calls/HowtoSpeedDialThroughExternalIVRs | How to Speed Dial Through External IVRs]] |
Recording and Voice | Recording and Voice | ||
*[[agent-guide/HowtoConnectaVoiceApplicationtoYourCall | How to Connect a Voice Application to Your Call]] | *[[agent-guide/HowtoConnectaVoiceApplicationtoYourCall | How to Connect a Voice Application to Your Call]] | ||
Revision as of 23:54, 28 February 2019
<translate>
Calls
Accepting/Rejecting Calls
After Call Work and Dispositions
Conferences
Consultations and Transfers
Directory
Favorites
Follow-ups
Mute and Hold
Placing Calls
Recording and Voice
- How to Connect a Voice Application to Your Call
- How to Record a Call
- How to Stop or Pause Call Recording
- How to Use Prerecorded Messages
- Voice Signatures
Redialing
Sending Numeric Information
Service Queue
</translate>