From Bright Pattern Documentation
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== Chat == | == Chat == | ||
| − | * [[Scenario-builder-reference-guide/HowtoCreateChatScenarioThatUsesBots | How to Create a Chat Scenario That Uses Bots]] | + | *[[Scenario-builder-reference-guide/HowtoCreateChatScenarioThatPopsCaseorContactInformation|How to Create a Chat Scenario That Pops Case or Contact Information]] |
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| + | *[[scenario-builder-reference-guide/HowtoCreateChatScenarioThatUsesBots | How to Create a Chat Scenario That Uses Bots]] | ||
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| + | == Voice == | ||
| + | *[[scenario-builder-reference-guide/HowtoCreateaVoiceScenarioThatBlocksSpecificIncomingPhoneNumbers | How to Create a Voice Scenario That Blocks Specific Incoming Phone Numbers]] | ||
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| + | *[[Scenario-builder-reference-guide/HowtoCreateaVoiceScenarioThatDistributesSurveystoaPercentageofRandomCustomers|How to Create a Voice Scenario That Distributes Surveys to a Percentage of Random Customers]] | ||
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| + | *[[Scenario-builder-reference-guide/HowtoCreateaVoiceScenarioThatRoutesCallerstoLastAgentwithVoicemail|How to Route Callers to the Last Agent and Provide a Voicemail Option]] | ||
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* [[Scenario-builder-reference-guide/ScenarioExample | General Inbound Voice Scenario]] | * [[Scenario-builder-reference-guide/ScenarioExample | General Inbound Voice Scenario]] | ||
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Revision as of 23:09, 4 March 2019
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Scenario Exercises
Bright Pattern scenario exercises show you how to build a scenario for a specific service and purpose. These exercises provide detailed descriptions of which scenario blocks to use, how to configure their properties, and why you need them. Sometimes you need a practice run before you can build your dream scenario.
These articles are available in the Scenario Builder Reference Guide, section Scenario-Building Exercises.
Chat
Voice
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