Difference between revisions of "5.19:Contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts"

Revision as of 18:15, 18 March 2019

• 日本語

• 5.19 • 5.3 • 5.8

<translate>= Integration Accounts =

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 <translate>= Integration Accounts =
-Integration accounts enable your contact center to work with third-party systems, such as customer relationship management (CRM) and workforce management (WFM) applications.
+*[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/Overview | Overview]]
-[[File:Integration-Accounts-50.png|thumb|800px|center|Call Center Configuration &gt; Integration Accounts]]
-== Types of Integration Accounts ==
-Bright Pattern Contact Center solution supports out-of-the-box integration with the following types of solutions:
 *[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/AmazonAWS | AWS]]
 *[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/BotChatSuggestionsEngine | Bot / Chat suggestions engine]]
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 *[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/Zapier | Zapier]]
 *[[contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/Zendesk | Zendesk]]
-== Managing Integration Accounts ==
-=== How to Add a New Integration Account ===
-# In Contact Center Administrator, go to ''Call Center Configuration > Integration Accounts''.<br /><br />
-# At the bottom of the screen, click the '''add''' ('''+''') button. The Types dialog will open.<br /><br />
-# Select the type of integration account to add (see links to various types above).
-=== How to Edit an Existing Integration Account ===
-# In Contact Center Administrator, go to ''Call Center Configuration > Integration Accounts''.<br /><br />
-# From the listed accounts shown, select the integration account you want to edit.<br /><br />
-# In the Properties pane that opens, edit properties as desired.<br /><br />
-# Click '''Apply''' to save your changes.
-=== How to Delete an Integration Account ===
-# In Contact Center Administrator, go to ''Call Center Configuration > Integration Accounts''.<br /><br />
-# From the listed accounts shown, select the integration account you want to remove.<br /><br />
-#  At the bottom of the screen, click the '''delete''' ('''X''') button.<br /><br />
-# Confirm the deletion and click '''Apply''' to save your changes.
-== Notes ==
-Version 1.1 and later of the Transport Layer Security (TLS) encryption protocol is used to ensure the security of the data passed between Bright Pattern and CRM applications.
-The reports required for workforce scheduling are configured for automatic generation and delivery via the [[contact-center-administrator-guide/ScheduledReports|Scheduled Reports]] screen of the Contact Center Administrator application.