Text To Speech Integration (TTS)
Bright Pattern integrates with text-to-speech (TTS) providers IBM Watson and Google Cloud for creating voice prompts. When text-to-speech functionality is enabled, call prompts may use a variety of pre-recorded voices, accents, and languages to automate responses.
Watson Properties
After you add this TTS account, the Properties dialog will appear. In Properties, you enter the credentials of your Watson Text-to-Speech service.
URL
Your unique IBM Text to Speech service instance URL in the following format:
https://api.{location}.text-to-speech.watson.cloud.ibm.com/instances/{instance id}
For example:
You can find the URL in your Text to Speech service credentials. You must get the URL from your service credentials on IBM Cloud.
Authentication method
API key
The API key (string) for your IBM Text to Speech service instance, which is used for making secure, authenticated requests to IBM Cloud APIs. You can find the API key in your Text to Speech service credentials.
Load Voices
Allows you to choose a voice type from a preconfigured list of IBM voice models. After clicking Load Voices, wait a few minutes for confirmation that the voices have loaded. If the field still says "empty", wait a few more minutes and try again.
Test Connection
Tests the connection between Bright Pattern and IBM. When testing the connection, if the account has been configured correctly, you will see the message, "Account credentials appear to be valid."
Google TTS Properties
After you add this TTS account, the Properties dialog will appear. In Properties, you enter the credentials of your Google Cloud Text-to-Speech service.
Please note: Google TTS requires a payment method to be attached to the account; without this, the TTS service would silently not work, and there would be an error in the Google API dashboard.
Name
The unique name of this integration account, used to identify it elsewhere in your contact center.
URL
Default value: https://www.googleapis.com/auth/cloud-platform
API Key
The API key that you created for your Google Cloud APIs and services. See Generate a Vertex AI Service Account Key for more information.
Note that this is not the same as the service key ID.
Load Voices
Load Voices allows you to choose a voice type from a pre-configured list of voices.
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If you see the message An error occurred: HTTP/1.1 403 Forbidden after clicking Load Voices, check that a valid payment method is attached to your Cloud Billing account.
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Test Connection
Tests the connection between Bright Pattern and Google Cloud. When testing the connection, if the account has been configured correctly, you will see the message, "Account credentials appear to be valid."
Google Streaming TTS Properties
This integration uses the Google Streaming API, which reduces the delay before voice playback begins, as compared to non-streaming integrations. This can create more natural interactions when using real-time AI features like AI Agent.
Name
The unique name of this integration account, used to identify it elsewhere in your contact center.
URL
Default value: https://www.googleapis.com/auth/cloud-platform
API Key (JSON File)
The API key that you created for your Google Cloud APIs and services. See Generate a Vertex AI Service Account Key for more information.
Load Voices
Load Voices allows you to choose a voice type from a pre-configured list of voices. Note that Google only allows Chirp 3: HD voices with this integration. Before loading the voices, please verify that the API key file is correct by clicking the Test Connection button
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If you see the message An error occurred: HTTP/1.1 403 Forbidden after clicking Load Voices, check that a valid payment method is attached to your Cloud Billing account.
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Test Connection
Tests the connection between Bright Pattern and Google Cloud. When testing the connection, if the account has been configured correctly, you will see the message, "Account credentials appear to be valid."