From Bright Pattern Documentation
| Line 2: | Line 2: | ||
= Calls = | = Calls = | ||
*[[agent-guide/Tutorials/Calls/Overview | Overview]] | *[[agent-guide/Tutorials/Calls/Overview | Overview]] | ||
| + | *[[agent-guide/Tutorials/Calls/Controls | Call Controls]] | ||
Accepting/Rejecting Calls | Accepting/Rejecting Calls | ||
*[[agent-guide/HowtoAnsweranIncomingCall | How to Answer an Incoming Call]] | *[[agent-guide/HowtoAnsweranIncomingCall | How to Answer an Incoming Call]] | ||
Revision as of 15:37, 12 April 2019
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Calls
Accepting/Rejecting Calls
After Call Work and Dispositions
Conferences
Consultations and Transfers
Directory
Favorites
Follow-ups
Mute and Hold
Placing Calls
Recording and Voice
- How to Connect a Voice Application to Your Call
- How to Record a Call
- How to Stop or Pause Call Recording
- How to Use Prerecorded Messages
- Voice Signatures
Redialing
Sending Numeric Information
Service Queue
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