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*[[Agent-guide/Tutorials/Contacts/HowtoCreateaNewContact | How to Create a New Contact]] | *[[Agent-guide/Tutorials/Contacts/HowtoCreateaNewContact | How to Create a New Contact]] | ||
*[[Agent-guide/Tutorials/Contacts/HowtoAddtoanExistingContact | How to Edit an Existing Contact]] | *[[Agent-guide/Tutorials/Contacts/HowtoAddtoanExistingContact | How to Edit an Existing Contact]] | ||
*[[Agent-guide/Tutorials/Contacts/HowtoMergeContacts|How to Merge Contacts]] | |||
Latest revision as of 09:48, 12 August 2024
Contacts Tutorials
Agent Desktop's Search and Preview Records section, formerly known as Contacts, stores information about a person's contact details, activity history, cases, call recordings, chat transcripts, and contains a powerful search tool.
For more information, see Search and Preview Records Overview as well as our Search tutorials.