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= Calendar Overview = | |||
Beyond showing dates, the Agent Desktop Calendar serves multiple purposes: | |||
* Schedule and edit events and appointments | |||
* Reassign events to other contact center users | |||
* Set reminders | |||
* Facilitate follow-ups to customers | |||
== Articles == | |||
The following is a list of articles in this section: | |||
*[[agent-guide/Work/Calendar/Views | Calendar Views]] | |||
*[[agent-guide/Work/Calendar/Reminders | Reminders]] | |||
== Tutorials == | |||
Learn more about using the Calendar in this guide's [[Agent-guide/Tutorials/Calendar | Tutorials]] section. | |||
*[[agent-guide/HowtoEditExistingEvents | How to Edit Existing Events]] | |||
*[[agent-guide/HowtoOpentheCalendar | How to Open the Calendar]] | |||
*[[agent-guide/HowtoScheduleanEvent | How to Schedule an Event]] | |||
Latest revision as of 04:01, 29 May 2024
Calendar Overview
Beyond showing dates, the Agent Desktop Calendar serves multiple purposes:
- Schedule and edit events and appointments
- Reassign events to other contact center users
- Set reminders
- Facilitate follow-ups to customers
Articles
The following is a list of articles in this section:
Tutorials
Learn more about using the Calendar in this guide's Tutorials section.