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| − | = How to Enable Screen Recording = | + | = How to Enable Screen Recording = |
Enabling screen recording allows quality evaluators to watch an agent's screen during the time of an interaction in Eval Console's [[QM/EvalConsole/Overview#Screen_Recording_Display | screen recording display]]; this can provide insight and context when examining the quality of the interaction. | Enabling screen recording allows quality evaluators to watch an agent's screen during the time of an interaction in Eval Console's [[QM/EvalConsole/Overview#Screen_Recording_Display | screen recording display]]; this can provide insight and context when examining the quality of the interaction. | ||
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# In the Contact Center Administrator application, go to section ''Configuration > Quality Management > Screen Recording''.<br /><br /> | # In the Contact Center Administrator application, go to section ''Configuration > Quality Management > Screen Recording''.<br /><br /> | ||
# From here, configure screen recording settings to your contact center's needs.<br /><br />[[File:Screen-Recording-Grayscale-53.PNG|center|thumb|800px|Screen Recording properties]]<br /><br /> | # From here, configure screen recording settings to your contact center's needs.<br /><br />[[File:Screen-Recording-Grayscale-53.PNG|center|thumb|800px|Screen Recording properties]]<br /><br /> | ||
# Click '''Apply''' to save your changes.<br /><br /> | # Click '''Apply''' to save your changes.<br /><br /> | ||
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Latest revision as of 04:02, 29 May 2024
• 日本語
How to Enable Screen Recording
Enabling screen recording allows quality evaluators to watch an agent's screen during the time of an interaction in Eval Console's screen recording display; this can provide insight and context when examining the quality of the interaction.
This section shows you how to enable screen recording.
Procedure
- In the Contact Center Administrator application, go to section Configuration > Quality Management > Screen Recording.
- From here, configure screen recording settings to your contact center's needs.
- Click Apply to save your changes.
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