Latest revision as of 04:00, 29 May 2024

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-<translate>
-= Calls Tutorials = <!--T:1-->
+= Calls Tutorials =
 These tutorials provide step-by-step instructions for everything related voice calls: dialing, accepting, transferring, muting, and flagging.
-== Articles == <!--T:2-->
+== Articles ==
 === Basic Information ===
 *[[agent-guide/Tutorials/Calls/Controls | Call Controls]]
-=== Accepting/Rejecting Calls === <!--T:3-->
+=== Accepting/Rejecting Calls ===
 *[[Agent-guide/Tutorials/Calls/HowtoAnsweranIncomingCall |  How to Answer an Incoming Call]]
 *[[Agent-guide/Tutorials/Calls/HowtoRejectanIncomingCall |  How to Reject an Incoming Call]]
-=== After Call Work and Dispositions === <!--T:4-->
+=== After Call Work and Dispositions ===
 *[[Agent-guide/Tutorials/Calls/HowtoEnterDispositionsandNotes |  Dispositions and Notes]]
 *[[Agent-guide/Tutorials/Calls/HowtoWrapUpAfter-callWork |  How to Wrap Up After Call Work]]
-=== Callback Reservation === <!--T:5-->
+=== Callback Reservation ===
 *[[Agent-guide/Tutorials/Calls/AboutCallbackReservation | About Callback Reservation]]
-=== Conferences === <!--T:6-->
+=== Conferences ===
 *[[Agent-guide/Tutorials/Calls/HowtoHostaConference |  How to Host a Conference]]
 *[[Agent-guide/Tutorials/Calls/HowtoParticipateinaConference |  How to Participate in a Conference]]
-=== Consultations and Transfers === <!--T:7-->
+=== Consultations and Transfers ===
 *[[agent-guide/Tutorials/Calls/ConsultationsandTransfers | How to Make Consultations and Transfers]]
 *[[agent-guide/Tutorials/Calls/WarmTransfer | How to Warm Transfer]]
-=== Directory === <!--T:8-->
+=== Directory ===
 *[[Agent-guide/Tutorials/Calls/HowtoUsetheDirectory |  How to Use the Directory]]
-=== Favorites === <!--T:9-->
+=== Favorites ===
 *[[Agent-guide/Tutorials/Calls/HowtoUseFavoriteContacts |  How to Use Favorite Contacts]]
-=== Follow-ups === <!--T:10-->
+=== Follow-ups ===
 *[[Agent-guide/Tutorials/Calls/HowtoScheduleaFollow-upActivity |  How to Schedule a Follow-up Activity]]
-=== Mute and Hold === <!--T:11-->
+=== Mute and Hold ===
 *[[Agent-guide/Tutorials/Calls/HowtoHoldandRetrieveaCall |  How to Hold and Retrieve a Call]]
 *[[Agent-guide/Tutorials/Calls/HowtoMuteaCall |  How to Mute a Call]]
 *[[Agent-guide/Tutorials/Calls/HowtoReleaseaCall |  How to Release a Call]]
-=== Placing Calls === <!--T:12-->
+=== Placing Calls ===
 *[[Agent-guide/Tutorials/Calls/HowtoMakeanInternalCall |  How to Make an Internal Call]]
 *[[Agent-guide/Tutorials/Calls/HowtoMakeanOutboundCall |  How to Make an Outbound Call]]
 *[[Agent-guide/Tutorials/Calls/HowtoSpeedDialThroughExternalIVRs |  How to Speed Dial Through External IVRs]]
-=== Recording and Voice === <!--T:13-->
+=== Recording and Voice ===
 *[[Agent-guide/Tutorials/Calls/HowtoConnectaVoiceApplicationtoYourCall |  How to Connect a Voice Application to Your Call]]
 *[[Agent-guide/Tutorials/Calls/HowtoRecordaCall |  How to Record a Call]]
@@ Line 52: / Line 52: @@
 *[[Agent-guide/Tutorials/Calls/HowtoCollectaVoiceSignature |  Voice Signatures ]]
-=== Redialing === <!--T:14-->
+=== Redialing ===
 *[[Agent-guide/Tutorials/Calls/HowtoRedialaPreviouslyDialedNumber |  How to Redial a Previously Dialed Number]]
-=== Remote Assistance === <!--T:15-->
+=== Remote Assistance ===
 *[[Agent-guide/Tutorials/Calls/RemoteAssistance |  Overview: Remote Assistance During Calls]]
 *[[Agent-guide/Tutorials/Calls/InitiateRemoteAssistanceCall |  How to Start Remote Assistance During a Phone Call]]
 *[[Agent-guide/Tutorials/Calls/TransferCallwithRemoteAssistance | How to Transfer a Call with an Active Remote Assistance Session]]
-=== Sending Numeric Information === <!--T:16-->
+=== Sending Numeric Information ===
 *[[Agent-guide/Tutorials/Calls/HowtoSendNumericInformation |  How to Send Numeric Information]]
-=== Service Queue === <!--T:17-->
+=== Service Queue ===
 *[[Agent-guide/Tutorials/Calls/HowtoPlaceaCallinaServiceQueue |  How to Place a Call in a Service Queue]]
-</translate>