From Bright Pattern Documentation
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= Overview = | = Calendar Overview = | ||
Beyond showing dates, the Agent Desktop Calendar serves multiple purposes: | Beyond showing dates, the Agent Desktop Calendar serves multiple purposes: | ||
* Schedule and edit events and appointments | * Schedule and edit events and appointments | ||
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* Facilitate follow-ups to customers | * Facilitate follow-ups to customers | ||
== Articles == | |||
The following is a list of articles in this section: | |||
*[[agent-guide/Work/Calendar/Views | Calendar Views]] | |||
*[[agent-guide/Work/Calendar/Reminders | Reminders]] | |||
== Tutorials == | |||
Learn more about using the Calendar in this guide's [[Agent-guide/Tutorials/Calendar | Tutorials]] section. | Learn more about using the Calendar in this guide's [[Agent-guide/Tutorials/Calendar | Tutorials]] section. | ||
*[[agent-guide/HowtoEditExistingEvents | How to Edit Existing Events]] | |||
*[[agent-guide/HowtoOpentheCalendar | How to Open the Calendar]] | |||
*[[agent-guide/HowtoScheduleanEvent | How to Schedule an Event]] | |||
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Revision as of 18:45, 25 September 2019
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Calendar Overview
Beyond showing dates, the Agent Desktop Calendar serves multiple purposes:
- Schedule and edit events and appointments
- Reassign events to other contact center users
- Set reminders
- Facilitate follow-ups to customers
Articles
The following is a list of articles in this section:
Tutorials
Learn more about using the Calendar in this guide's Tutorials section.
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