From Bright Pattern Documentation
Jump to: navigation, search
← Older editNewer edit →
VisualWikitext
Marked this version for translation
Tracy (talk | contribs)
18,569 edits
No edit summary
Line 6: Line 6:


<!--T:3-->
<!--T:3-->
[[File:TTS-Watson-Integration-unloaded-5312.png|450px|thumb|center|Watson TTS integration properties]]
[[File:Watson-TTS-Properties2-5399.PNG|800px|thumb|center|Watson TTS integration properties]]


=== URL === <!--T:4-->
=== URL === <!--T:4-->
Your unique IBM Text to Speech service instance URL. You can find the URL in your Text to Speech service credentials. You must get the URL from your service credentials on IBM Cloud.
Your unique IBM Text to Speech service instance URL in the following format:


<!--T:5-->
<!--T:5-->
'''https://api.{location}.text-to-speech.watson.cloud.ibm.com/instances/{instance id}'''
<!--T:6-->
For example:
For example:
https://api.us-south.text-to-speech.watson.cloud.ibm.com/instances/0123a4c0-5d67-8cec-9c10-a0cdbb1234b5


=== Authentication method === <!--T:6-->
<!--T:7-->
'''https://api.us-south.text-to-speech.watson.cloud.ibm.com/instances/0123a4c0-5d67-8cec-9c10-a0cdbb1234b5'''
 
<!--T:8-->
You can find the URL in your Text to Speech service credentials. You must get the URL from your service credentials on IBM Cloud.
 
=== Authentication method === <!--T:9-->
=== API key ===
=== API key ===
The API key (string) for your IBM Text to Speech service instance, which is used for making secure, authenticated requests to IBM Cloud APIs. You can find the API key in your Text to Speech service credentials.
The API key (string) for your IBM Text to Speech service instance, which is used for making secure, authenticated requests to IBM Cloud APIs. You can find the API key in your Text to Speech service credentials.


=== Username/password (legacy) === <!--T:7-->
=== Load Voices === <!--T:10-->
'''Please note:''' This option is deprecated as of Bright Pattern Contact Center version 5.3.12. For authentication, you must use '''API key''' (see above).
Allows you to choose a voice type from a preconfigured list of IBM voice models. After clicking '''Load Voices''', wait a few minutes for confirmation that the voices have loaded. If the field still says "empty", wait a few more minutes and try again.


<!--T:8-->
=== Test Connection === <!--T:11-->
The ''username'' and ''password'' are the username (string) and password (string) that were originally used to authenticate IBM Cloud APIs. The username and password were previously provided in the service credentials for the service instance. We refer to username/password authentication as "legacy" because IBM does not support this method of authentication, as of
October 30, 2019. IBM supports only IAM authentication (API key). You can learn more about IAM authentication at [https://cloud.ibm.com/docs IBM Cloud Docs].
 
=== Load Voices === <!--T:9-->
Allows you to choose a voice type from a preconfigured list of IBM voice models. For more information, see [[Tutorials-for-admins/Voice/LoadVoicesWatsonTTS | How to Load Voices from IBM Cloud Text to Speech API]].
 
=== Test Connection === <!--T:10-->
Tests the connection between Bright Pattern and IBM. When testing the connection, if the account has been configured correctly, you will see the message, "Account credentials appear to be valid."
Tests the connection between Bright Pattern and IBM. When testing the connection, if the account has been configured correctly, you will see the message, "Account credentials appear to be valid."




== Google Cloud Properties == <!--T:11-->
== Google Cloud Properties == <!--T:12-->
After you add this TTS account, the Properties dialog will appear. In Properties, you enter the credentials of your Google Cloud Text-to-Speech service.
After you add this TTS account, the Properties dialog will appear. In Properties, you enter the credentials of your Google Cloud Text-to-Speech service.


<!--T:12-->
<!--T:13-->
'''Please note:''' Google TTS requires a payment method to be attached to the account; without this, the TTS service would silently not work, and there would be an error in the Google API dashboard.
'''Please note:''' Google TTS requires a payment method to be attached to the account; without this, the TTS service would silently not work, and there would be an error in the Google API dashboard.




<!--T:13-->
<!--T:14-->
[[File:Integration-Account-TTS-Google-Cloud-51.PNG|450px|thumb|center|Google Cloud TTS integration properties]]
[[File:Integration-Account-TTS-Google-Cloud-51.PNG|450px|thumb|center|Google Cloud TTS integration properties]]




=== Name === <!--T:14-->
=== Name === <!--T:15-->
The unique name of this integration account (any)
The unique name of this integration account (any)


=== URL ===  <!--T:15-->
=== URL ===  <!--T:16-->
https://www.googleapis.com/auth/cloud-platform
https://www.googleapis.com/auth/cloud-platform


=== API Key ===  <!--T:16-->
=== API Key ===  <!--T:17-->
The API key that you created for your Google Cloud APIs and services.
The API key that you created for your Google Cloud APIs and services.


<!--T:17-->
<!--T:18-->
Note that this is not the same as the service key ID.
Note that this is not the same as the service key ID.


=== Load Voices === <!--T:18-->
=== Load Voices === <!--T:19-->
''Load Voices'' allows you to choose a voice type from a pre-configured list of voices.
''Load Voices'' allows you to choose a voice type from a pre-configured list of voices.


=== Test Connection === <!--T:19-->
=== Test Connection === <!--T:20-->
Tests the connection between Bright Pattern and Google Cloud. When testing the connection, if the account has been configured correctly, you will see the message, "Account credentials appear to be valid."
Tests the connection between Bright Pattern and Google Cloud. When testing the connection, if the account has been configured correctly, you will see the message, "Account credentials appear to be valid."


Revision as of 20:18, 11 January 2021

• 日本語

<translate>= Text To Speech Integration (TTS) = Bright Pattern integrates with text-to-speech (TTS) providers IBM Watson and Google Cloud for creating voice prompts. When text-to-speech functionality is enabled, call prompts may use a variety of pre-recorded voices, accents, and languages to automate responses.

Watson Properties

After you add this TTS account, the Properties dialog will appear. In Properties, you enter the credentials of your Watson Text-to-Speech service.

Watson TTS integration properties

URL

Your unique IBM Text to Speech service instance URL in the following format:

https://api.{location}.text-to-speech.watson.cloud.ibm.com/instances/{instance id}

For example:

https://api.us-south.text-to-speech.watson.cloud.ibm.com/instances/0123a4c0-5d67-8cec-9c10-a0cdbb1234b5

You can find the URL in your Text to Speech service credentials. You must get the URL from your service credentials on IBM Cloud.

Authentication method

API key

The API key (string) for your IBM Text to Speech service instance, which is used for making secure, authenticated requests to IBM Cloud APIs. You can find the API key in your Text to Speech service credentials.

Load Voices

Allows you to choose a voice type from a preconfigured list of IBM voice models. After clicking Load Voices, wait a few minutes for confirmation that the voices have loaded. If the field still says "empty", wait a few more minutes and try again.

Test Connection

Tests the connection between Bright Pattern and IBM. When testing the connection, if the account has been configured correctly, you will see the message, "Account credentials appear to be valid."


Google Cloud Properties

After you add this TTS account, the Properties dialog will appear. In Properties, you enter the credentials of your Google Cloud Text-to-Speech service.

Please note: Google TTS requires a payment method to be attached to the account; without this, the TTS service would silently not work, and there would be an error in the Google API dashboard.


Google Cloud TTS integration properties


Name

The unique name of this integration account (any)

URL

https://www.googleapis.com/auth/cloud-platform

API Key

The API key that you created for your Google Cloud APIs and services.

Note that this is not the same as the service key ID.

Load Voices

Load Voices allows you to choose a voice type from a pre-configured list of voices.

Test Connection

Tests the connection between Bright Pattern and Google Cloud. When testing the connection, if the account has been configured correctly, you will see the message, "Account credentials appear to be valid."




</translate>

< Previous | Next >
Retrieved from "https://help.brightpattern.com/index.php?title=latest:Contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/TextToSpeech&oldid=90480"