From Bright Pattern Documentation
< 5.19:Agent-guide | Setup
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| − | = Agent Desktop Helper Application Quick Start = | + | = Agent Desktop Helper Application Quick Start = |
The Agent Desktop Helper Application is a software component that provides many functions for Agent Desktop ([[Agent-guide/Setup/AgentDesktopHelperApplication | Read more]].) This article will help you launch the Agent Desktop Helper Application on any browser, so you can get to work on Agent Desktop quickly. | The Agent Desktop Helper Application is a software component that provides many functions for Agent Desktop ([[Agent-guide/Setup/AgentDesktopHelperApplication | Read more]].) This article will help you launch the Agent Desktop Helper Application on any browser, so you can get to work on Agent Desktop quickly. | ||
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Note: Agent Desktop Helper Applications for Windows and MacOS are both digitally signed with the corresponding OS vendor. | Note: Agent Desktop Helper Applications for Windows and MacOS are both digitally signed with the corresponding OS vendor. | ||
| − | == Procedure == | + | == Procedure == |
# Log in to Agent Desktop.<br /><br /> | # Log in to Agent Desktop.<br /><br /> | ||
# If prompted by the warning message, '''download''' the Agent Desktop Helper Application installer (Mac: bpclient_mac.pkg, Windows: BPClientSetup.exe) and '''install''' it on your computer.<br /><br /> | # If prompted by the warning message, '''download''' the Agent Desktop Helper Application installer (Mac: bpclient_mac.pkg, Windows: BPClientSetup.exe) and '''install''' it on your computer.<br /><br /> | ||
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Need more help? See [[Agent-guide/Setup/AgentDesktopHelperApplication | Installing and Updating the Agent Desktop Helper Application]] and section [[Agent-guide/Setup/AgentDesktopHelperApplication#Troubleshooting | Troubleshooting]]. | Need more help? See [[Agent-guide/Setup/AgentDesktopHelperApplication | Installing and Updating the Agent Desktop Helper Application]] and section [[Agent-guide/Setup/AgentDesktopHelperApplication#Troubleshooting | Troubleshooting]]. | ||
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Latest revision as of 04:00, 29 May 2024
Agent Desktop Helper Application Quick Start
The Agent Desktop Helper Application is a software component that provides many functions for Agent Desktop ( Read more.) This article will help you launch the Agent Desktop Helper Application on any browser, so you can get to work on Agent Desktop quickly.
Note: Agent Desktop Helper Applications for Windows and MacOS are both digitally signed with the corresponding OS vendor.
Procedure
- Log in to Agent Desktop.
- If prompted by the warning message, download the Agent Desktop Helper Application installer (Mac: bpclient_mac.pkg, Windows: BPClientSetup.exe) and install it on your computer.
- If not prompted, you can download the installer by going to Settings > About > Helper App version and clicking Update.
- If using…
- Chrome, add the Agent Desktop Chrome Extension and enable it
- Firefox, install the Agent Desktop Firefox Extension and enable it
- Internet Explorer, disable the browser's Enhanced Protected Mode
- Safari, just run the installer
- Chrome, add the Agent Desktop Chrome Extension and enable it
- Refresh the Agent Desktop webpage.
Need more help? See Installing and Updating the Agent Desktop Helper Application and section Troubleshooting.