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== Description of Data ==
 
== Description of Data ==
The following table offers the name (i.e., ID), data type (e.g., BIGINT, BINARY, BIT, DATETIME, ENUM, INT, VARCHAR, etc.), and description for each metric (i.e., column) of the ''agent_performance'' table.
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The following table offers the name (i.e., ID), data type (e.g., BIGINT, BINARY, BIT, DATETIME, ENUM, INT, VARCHAR, etc.), and description for each metric (i.e., column) of the ''custom_field_names'' table.
  
  

Revision as of 19:13, 12 September 2018

• 5.19 • 5.3 • 5.8

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custom_field_names

The custom_field_names table contains metrics that describe the custom field names that have been defined in contact center configuration.

Description of Data

The following table offers the name (i.e., ID), data type (e.g., BIGINT, BINARY, BIT, DATETIME, ENUM, INT, VARCHAR, etc.), and description for each metric (i.e., column) of the custom_field_names table.


Column Name Data Type Description
category VARCHAR The custom fields category as defined in configuration.

Possible categories are:

  • Activity History
  • Case
  • Company
  • Contact
  • Knowledge Base
custom_field INT (11) The custom field as defined by the customer in configuration
name VARCHAR The name of the custom field as defined in configuration
start_time DATETIME Start time of the aggregation interval



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