From Bright Pattern Documentation
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|'''Description''' | |'''Description''' | ||
|- | |- | ||
| − | |''' | + | |'''end_time''' |
| − | | | + | |DATETIME |
| − | | | + | |End time of the aggregation interval |
| + | |||
| + | Time is given in the Coordinated Universal Time (UTC) time zone. | ||
|- | |- | ||
|'''group_name''' | |'''group_name''' | ||
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|Skill group name | |Skill group name | ||
|- | |- | ||
| − | |''' | + | |'''name''' |
|VARCHAR | |VARCHAR | ||
| − | |Skill | + | |Skill name |
|- | |- | ||
|'''start_time''' | |'''start_time''' | ||
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Time is given in the Coordinated Universal Time (UTC) time zone. | Time is given in the Coordinated Universal Time (UTC) time zone. | ||
|- | |- | ||
| − | |''' | + | |'''type''' |
| − | | | + | |VARCHAR |
| − | | | + | |Skill type |
| − | |||
| − | |||
|- | |- | ||
|} | |} | ||
Revision as of 19:20, 12 September 2018
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skills
The skills table contains metrics that describe the skills and skill groups defined in contact center configuration.
Description of Data
The following table offers the name (i.e., ID), data type (e.g., BIGINT, BINARY, BIT, DATETIME, ENUM, INT, VARCHAR, etc.), and description for each metric (i.e., column) of the skills table.
| Column Name | Data Type | Description |
| end_time | DATETIME | End time of the aggregation interval
Time is given in the Coordinated Universal Time (UTC) time zone. |
| group_name | VARCHAR | Skill group name |
| name | VARCHAR | Skill name |
| start_time | DATETIME | Start time of the aggregation interval.
Time is given in the Coordinated Universal Time (UTC) time zone. |
| type | VARCHAR | Skill type |
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