From Bright Pattern Documentation
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= Overview = | = Overview = | ||
Beyond showing dates, the Agent Desktop Calendar serves multiple purposes: | |||
* Schedule and edit events and appointments | |||
* Reassign events to other contact center users | |||
* Set reminders | |||
* Facilitate follow-ups to customers | |||
Switch between [[Agent-guide/Work/Calendar/Views | views]] to see your Calendar by month, week, or day. | |||
Learn more about using the Calendar in this guide's [[Agent-guide/Tutorials/Calendar | Tutorials]] section. | |||
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Revision as of 21:26, 22 January 2019
<translate>
Overview
Beyond showing dates, the Agent Desktop Calendar serves multiple purposes:
- Schedule and edit events and appointments
- Reassign events to other contact center users
- Set reminders
- Facilitate follow-ups to customers
Switch between views to see your Calendar by month, week, or day.
Learn more about using the Calendar in this guide's Tutorials section.
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