From Bright Pattern Documentation
| Line 6: | Line 6: | ||
Creating Cases | Creating Cases | ||
*[[agent-guide/HowtoCreateNewCases | How to Create New Cases]] | *[[agent-guide/HowtoCreateNewCases | How to Create New Cases]] | ||
| − | |||
Follow-ups | Follow-ups | ||
*[[agent-guide/HowtoUsePinnedCasestoSendaFollow-upOutboundEmail | How to Use Pinned Cases to Send a Follow-up Outbound Email]] | *[[agent-guide/HowtoUsePinnedCasestoSendaFollow-upOutboundEmail | How to Use Pinned Cases to Send a Follow-up Outbound Email]] | ||
Revision as of 21:39, 30 January 2019
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Cases and Email
Accepting Email
Creating Cases
Follow-ups
- How to Use Pinned Cases to Send a Follow-up Outbound Email
- How to Use Cases to Send a Follow-up Outbound Email
Fonts
Handling Email
- How to Close an Email without Replying
- How to Change an Assigned Email Service
- How to Compose a Reply
- How to Transfer an Email
- How to Forward an Email
- How to Send a New Outbound Email
- How to Save an Email as a Draft
- How to Copy and Paste Images into Email
Masking Data
Retrieving Email from Queue
Reviewing Email
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