From Bright Pattern Documentation
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|Start time of the aggregation interval. | |Start time of the aggregation interval. | ||
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Revision as of 20:48, 12 April 2019
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agent_dispositions
The agent_dispositions table contains metrics that describe the interaction dispositions set by agents in Agent Desktop.
Description of Data
The following table offers the name (i.e., ID), data type (e.g., BIGINT, BINARY, BIT, DATETIME, ENUM, INT, VARCHAR, etc.), and description for each metric (i.e., column) of the agent_dispositions table.
| Column Name | Data Type | Description |
| disposition_name | VARCHAR | The name of the disposition, which describes how the interaction ended
Possible values include the following:
Note that the above dispositions appear as default. Additional dispositions configured for your contact center will be shown in this table. |
| end_time | DATETIME | End time of the aggregation interval.
Time is given in Coordinated Universal Time (UTC). |
| start_time | DATETIME | Start time of the aggregation interval.
Time is given in Coordinated Universal Time (UTC). |
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