From Bright Pattern Documentation
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|Start time of the aggregation interval. | |Start time of the aggregation interval. | ||
| − | Time is given in | + | Time is given in Coordinated Universal Time (UTC). |
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|'''type''' | |'''type''' | ||
Revision as of 20:48, 12 April 2019
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skills
The skills table contains metrics that describe the skills and skill groups defined in contact center configuration.
Description of Data
The following table offers the name (i.e., ID), data type (e.g., BIGINT, BINARY, BIT, DATETIME, ENUM, INT, VARCHAR, etc.), and description for each metric (i.e., column) of the skills table.
| Column Name | Data Type | Description |
| end_time | DATETIME | End time of the aggregation interval
Time is given in Coordinated Universal Time (UTC). |
| group_name | VARCHAR | Skill group name |
| name | VARCHAR | Skill name |
| start_time | DATETIME | Start time of the aggregation interval.
Time is given in Coordinated Universal Time (UTC). |
| type | VARCHAR | Skill type |
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