From Bright Pattern Documentation
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| − | <translate>= interaction_step_skills= | + | <translate>= interaction_step_skills= <!--T:1--> |
Each row of the ''interaction_step_skills'' table specifies a skill requested during an interaction referred to in the ''interaction_step_id'' field. | Each row of the ''interaction_step_skills'' table specifies a skill requested during an interaction referred to in the ''interaction_step_id'' field. | ||
| − | == Description of Data == | + | == Description of Data == <!--T:2--> |
The following table offers the name (i.e., ID), data type (e.g., BIGINT, BINARY, BIT, DATETIME, ENUM, INT, VARCHAR, etc.), and description for each metric (i.e., column) of the ''interaction_step_skills'' table. | The following table offers the name (i.e., ID), data type (e.g., BIGINT, BINARY, BIT, DATETIME, ENUM, INT, VARCHAR, etc.), and description for each metric (i.e., column) of the ''interaction_step_skills'' table. | ||
| + | <!--T:3--> | ||
{|border="1" style="border-collapse:collapse" cellpadding="5" | {|border="1" style="border-collapse:collapse" cellpadding="5" | ||
|'''Column Name''' | |'''Column Name''' | ||
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|''type'' is the skill type. | |''type'' is the skill type. | ||
| + | <!--T:4--> | ||
Possible values include the following: | Possible values include the following: | ||
* SERVICE – Primary service skill (a skill that is created automatically for each new service) | * SERVICE – Primary service skill (a skill that is created automatically for each new service) | ||
Revision as of 22:56, 16 August 2019
• 日本語
<translate>= interaction_step_skills= Each row of the interaction_step_skills table specifies a skill requested during an interaction referred to in the interaction_step_id field.
Description of Data
The following table offers the name (i.e., ID), data type (e.g., BIGINT, BINARY, BIT, DATETIME, ENUM, INT, VARCHAR, etc.), and description for each metric (i.e., column) of the interaction_step_skills table.
| Column Name | Data Type | Description |
| id | BINARY (16) | Primary key |
| interaction_step_id | BINARY (16) | interaction_step_id is the identifier of the interaction during which this skill was requested. Typically, this is the identifier for the interaction segment of the party that originated this interaction (field caller_interaction_step_id of the call_detail table). |
| name | VARCHAR | Skill name as defined in configuration |
| group_name | VARCHAR | Name of the group that this skill is assigned to as defined in configuration |
| type | ENUM | type is the skill type.
Possible values include the following:
|
| service_level | INT | Target percentage of calls that shall be answered within the time specified in the service_level_threshold field as defined in configuration |
| service_level_threshold | INT | Service level threshold as defined in configuration |
| short_abandonment_threshold | INT | Reserved |
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