|
|
| Line 2: |
Line 2: |
| = Calls = | | = Calls = |
| *[[Agent-guide/Work/Calls/Overview | Overview]] | | *[[Agent-guide/Work/Calls/Overview | Overview]] |
| Tutorials
| | |
| *[[Agent-guide/Tutorials/Calls/HowtoAnsweranIncomingCall | Accepting/Rejecting Calls]]
| |
| *[[Agent-guide/Tutorials/Calls#After_Call_Work_and_Dispositions | After Call Work and Dispositions]]
| |
| *[[Agent-guide/Tutorials/Calls#Conferences | Conferences]]
| |
| *[[Agent-guide/Tutorials/Calls#Consultations_and_Transfers | Consultations and Transfers]]
| |
| *[[Agent-guide/Tutorials/Calls#Directory | Directory]]
| |
| *[[Agent-guide/Tutorials/Calls#Favorites | Favorites]]
| |
| *[[Agent-guide/Tutorials/Calls#Follow-ups | Follow-ups]]
| |
| *[[Agent-guide/Tutorials/Calls#Mute_and_Hold | Mute and Hold]]
| |
| *[[Agent-guide/Tutorials/Calls#Placing_Calls | Placing Calls]]
| |
| *[[Agent-guide/Tutorials/Calls#Recording_and_Voice | Recording and Voice]]
| |
| *[[Agent-guide/Tutorials/Calls#Redialing | Redialing]]
| |
| *[[Agent-guide/Tutorials/Calls#Sending_Numeric_Information | Sending Numeric Information]]
| |
| *[[Agent-guide/Tutorials/Calls#Service_Queue | Service Queue]]
| |
|
| |
|
|
| |
|
| </translate> | | </translate> |