From Bright Pattern Documentation
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Enabling screen recording allows quality evaluators to watch an agent's screen during the time of an interaction in Eval Console's [[QM/EvalConsole/Overview#Screen_Recording_Display | screen recording display]]; this can provide insight and context when examining the quality of the interaction. | Enabling screen recording allows quality evaluators to watch an agent's screen during the time of an interaction in Eval Console's [[QM/EvalConsole/Overview#Screen_Recording_Display | screen recording display]]; this can provide insight and context when examining the quality of the interaction. | ||
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This section shows you how to enable screen recording. | This section shows you how to enable screen recording. | ||
| − | == Procedure == | + | == Procedure == <!--T:3--> |
# In the Contact Center Administrator application, go to section ''Configuration > Quality Management > Screen Recording''.<br /><br /> | # In the Contact Center Administrator application, go to section ''Configuration > Quality Management > Screen Recording''.<br /><br /> | ||
# From here, configure screen recording settings to your contact center's needs.<br /><br />[[File:Screen-Recording-Grayscale-53.PNG|center|thumb|800px|Screen Recording properties]]<br /><br /> | # From here, configure screen recording settings to your contact center's needs.<br /><br />[[File:Screen-Recording-Grayscale-53.PNG|center|thumb|800px|Screen Recording properties]]<br /><br /> | ||
Revision as of 01:30, 11 February 2020
• 日本語
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How to Enable Screen Recording
Enabling screen recording allows quality evaluators to watch an agent's screen during the time of an interaction in Eval Console's screen recording display; this can provide insight and context when examining the quality of the interaction.
This section shows you how to enable screen recording.
Procedure
- In the Contact Center Administrator application, go to section Configuration > Quality Management > Screen Recording.
- From here, configure screen recording settings to your contact center's needs.
- Click Apply to save your changes.
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