From Bright Pattern Documentation
No edit summary |
Marked this version for translation |
||
| Line 1: | Line 1: | ||
<translate> | <translate> | ||
= Calendar Overview = | = Calendar Overview = <!--T:1--> | ||
Beyond showing dates, the Agent Desktop Calendar serves multiple purposes: | Beyond showing dates, the Agent Desktop Calendar serves multiple purposes: | ||
* Schedule and edit events and appointments | * Schedule and edit events and appointments | ||
| Line 7: | Line 7: | ||
* Facilitate follow-ups to customers | * Facilitate follow-ups to customers | ||
== Articles == | == Articles == <!--T:2--> | ||
The following is a list of articles in this section: | The following is a list of articles in this section: | ||
*[[agent-guide/Work/Calendar/Views | Calendar Views]] | *[[agent-guide/Work/Calendar/Views | Calendar Views]] | ||
*[[agent-guide/Work/Calendar/Reminders | Reminders]] | *[[agent-guide/Work/Calendar/Reminders | Reminders]] | ||
== Tutorials == | == Tutorials == <!--T:3--> | ||
Learn more about using the Calendar in this guide's [[Agent-guide/Tutorials/Calendar | Tutorials]] section. | Learn more about using the Calendar in this guide's [[Agent-guide/Tutorials/Calendar | Tutorials]] section. | ||
*[[agent-guide/HowtoEditExistingEvents | How to Edit Existing Events]] | *[[agent-guide/HowtoEditExistingEvents | How to Edit Existing Events]] | ||
Revision as of 04:22, 25 June 2020
<translate>
Calendar Overview
Beyond showing dates, the Agent Desktop Calendar serves multiple purposes:
- Schedule and edit events and appointments
- Reassign events to other contact center users
- Set reminders
- Facilitate follow-ups to customers
Articles
The following is a list of articles in this section:
Tutorials
Learn more about using the Calendar in this guide's Tutorials section.
</translate>