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Integrations Overview

The tutorials in this section offer step-by-step instructions on how to configure integration accounts for your contact center. For more on integrations, see the Contact Center Administrator Guide, section Integration Accounts.

Tutorials

AWS S3 Recordings Storage

• How to Create and Configure an AWS S3 Bucket
• How to Add Amazon AWS Integration Account in Bright Pattern
• Setting up AWS S3 Storage for Call Recordings
• Setting up AWS S3 Storage for Screen Recordings
• Setting up AWS S3 Storage for Chat Transcripts

Integration Account Configuration

• How to Add an Integration Account
• LogMeIn Integration Quick Start

Single Sign-On (SSO) Integration

• How to Configure Microsoft Azure Active Directory SSO

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