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• 5.19 • 5.3 • 5.8

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agent_dispositions

The agent_dispositions table contains metrics that describe the interaction dispositions set by agents in Agent Desktop.

Description of Data

The following table offers the name (i.e., ID), data type (e.g., BIGINT, BINARY, BIT, DATETIME, ENUM, INT, VARCHAR, etc.), and description for each metric (i.e., column) of the agent_dispositions table.

Column Name Data Type Description
disposition_name VARCHAR The name of the disposition, which describes how the interaction ended

Possible values include the following:

  • Abandoned
  • Add to DNC
  • Answer provided
  • Bad record
  • Need more information
  • No agent
  • No disposition
  • Problem solved
  • Product sold
  • Skipped
  • Spam

Note that the above dispositions appear as default. Additional dispositions configured for your contact center will be shown in this table.

end_time DATETIME End time of the aggregation interval.

Time is given in Coordinated Universal Time (UTC).

start_time DATETIME Start time of the aggregation interval.

Time is given in Coordinated Universal Time (UTC).



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