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• 5.19 • 5.3 • 5.8

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skills

The skills table contains metrics that describe the skills and skill groups defined in contact center configuration.

Description of Data

The following table offers the name (i.e., ID), data type (e.g., BIGINT, BINARY, BIT, DATETIME, ENUM, INT, VARCHAR, etc.), and description for each metric (i.e., column) of the skills table.


Column Name Data Type Description
end_time DATETIME End time of the aggregation interval

Time is given in Coordinated Universal Time (UTC).

group_name VARCHAR Skill group name
name VARCHAR Skill name
start_time DATETIME Start time of the aggregation interval.

Time is given in Coordinated Universal Time (UTC).

type VARCHAR Skill type



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