提供: Bright Pattern Documentation
コール概要
エージェントデスクトップでは、受信および発信コールを処理できます。
Inbound voice calls can be accepted, rejected, initiated, and transferred. Outbound voice calls can be initiated in many ways, such as by clicking on a person's contact details, dialing a user in the directory, or entering a phone number in the dialpad manually.
Tutorials
Learn more about how to handle inbound and outbound calls in this guide's Tutorials section.