• 5.19 • 5.3 • 5.8

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Use Cases

• What You Can Do

Agent and Interaction Status

• Get Agent State and Interaction Information
• Change Agent State

Dialing and Transfers

• Call Someone on Specific Service
• Transfer a Call
• Start a Conference Call

Wrapping up

• End, Disposition, and Complete an Interaction

Call Recordings Control

• Control Call Recordings and Get Status

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