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Setup

• Getting Started

Agent Desktop Helper Application

• Quick Start
• Installing and Updating the Agent Desktop Helper Application

Logging In/Out

• Logging into Agent Desktop
• How to Terminate Your Working Session
• When Your Browser Closes or Navigates Away

Phone

• Selecting a Phone Device

Settings

• Configuring Your User Profile
• Configuring Your Voicemail
• Call Forwarding
• Phone Device
• Audio Devices
• Ringtones and Alerts

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