• 5.19

Platform Differences

Functionally, the Mobile App works identically on both Android and iOS devices. However, there are a few minor behavioral differences agents might notice if they use the app on different devices.

These differences include:

• Appearance of background modes on incoming calls
• Appearance of incoming web chat session notifications (i.e., the gestures to show/hide action buttons)
• Appearance of locked screens on incoming calls
• Bringing notifications from the background to the foreground
• Interacting with notifications on locked screens, with the further screen unlocking working differently
• Swiping notifications< Previous | Next >