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• 5.19 • 5.3 • 5.8

Quality Management Overview

Section Quality Management is where you define system-wide settings related to managing the quality of the interactions between agents and customers; call and screen recording settings are configured here.

Sections

The following is a list of sections in the Contact Center Administrator application, section Quality Management.

• General Settings
• Evaluation Forms
• Survey Forms
• Grading Categories
• Call Recording and Monitoring
• Screen Recording

Quality Management

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