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< 5.19:Contact-center-administrator-guide | UsersandTeams
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Forwarding and Voicemail Operation
The following table specifies how the forwarding and voicemail functions will work with various phone devices that the user can select at the time of login.
| Phone device | Forwarding enabled | Voicemail enabled
(with forwarding disabled) |
|---|---|---|
| Softphone | Forwarded by timeout | Sent to voicemail by timeout |
| Internal phone | Forwarded according to the hardphone forwarding settings; if the latter is not set, the call is disconnected by the general no answer timeout | Sent to voicemail by timeout |
| External phone | Forwarded by timeout | Sent to voicemail by timeout |
| Default phone | Forwarded according to the hardphone forwarding settings; if the latter is not set, the call is disconnected by the general no answer timeout | Sent to voicemail by timeout |
| Dial-in and keep line open (aka nailed connection) | Forwarded by timeout | Sent to voicemail by timeout |
| No phone | Forwarded immediately | Sent to voicemail immediately |
| Logged out | Forwarded immediately | Sent to voicemail immediately |