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< 5.19:QM
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• 日本語
• 5.19 • 5.3 • 5.8

Contents

  • Omni QM Guide
    • Introduction
  • About
  • Process
  • Why We Created Omni QMTutorials
  • Omni QM for Agents
  • Omni QM for Supervisors
  • Omni QM for Quality Evaluators
  • Omni QM for AdminsReference
  • QM Configuration
  • Evaluation Forms
  • Eval Home
  • Eval Console
  • Quality Score Widgets
  • QM Reports

Admins

  • Omni QM for Admins
  • How to Assign QM Roles to Users
  • How to Create and Configure a New Evaluation Form
  • How to Edit a Starter Evaluation Form
  • How to Assign Evaluators to Do Evaluations
  • How to Conduct Calibrations
  • How to Enable Confirmation Rules
  • How to Enable Call Recording
  • How to Enable Screen Recording
  • How to Configure Speech to Text
  • How to Enable Natural Language Understanding
  • How to Configure Training Classes and Supervisor in Charge
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