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< 5.8:Agent-guide‎ | Tutorials
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• 5.19 • 5.3 • 5.8


Calls

Accepting/Rejecting Calls

After Call Work and Dispositions

Callback Reservation

Conferences

Consultations and Transfers

Directory

Favorites

Follow-ups

Mute and Hold

Placing Calls and Using the Dial Pad

Recording and Voice

Redialing

Remote Assistance

Sending Numeric Information

Service Queue