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Requirements

Users may edit a wallboard’s layout when granted the privilege Customize Wallboards. Privileges are granted by system administrators of your contact center from the Configuration > Users & Teams > Roles > Properties section of the Contact Center Administrator application.

There are three privileges related to the wallboard application:

1. Access Real-time Stats API - When enabled, this privilege allows users to view created wallboards. Also, this privilege allows the wallboard icon to appear on the Agent Desktop home screen.
2. Customize Wallboards - This privilege allows users with access to wallboards to create and customize them.
3. Push/Pull Global Wallboards - This privilege allows users with access to wallboards Push/Pull functionality.

If you are not sure if you have the appropriate wallboard privileges, contact your system administrator.

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