• 5.19 • 5.3 • 5.8

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custom_field_names

The custom_field_names table contains QQQ

Description of Data

The following table offers the name (i.e., ID), data type (e.g., BIGINT, BINARY, BIT, DATETIME, ENUM, INT, VARCHAR, etc.), and description for each metric (i.e., column) of the agent_performance table.

Column Name	Data Type	Description
category	VARCHAR	The custom fields category as defined in configuration. Possible categories are: Activity History Case Company Contact Knowledge Base
custom_field	INT (11)	The custom field as defined by the customer in configuration
name	VARCHAR	The name of the custom field as defined in configuration
start_time	DATETIME	Start time of the aggregation interval

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