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How to Create Chat Scenario That Uses Bots
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Contents
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Scenario Builder Reference Guide
Introduction
About
Scenario Builder Overview
Exercises
Scenario-Building Exercises
Overview
Scenario Builder Basics
All Scenario Exercises
Downloadable Scenario Templates
Create a Basic Scenario
How to Create a Chat Scenario That Pops Case or Contact Information
How to Create a Chat Scenario That Uses Bots
How to Configure a Chat Scenario That Uses a Microsoft Azure Web App Bot
Pizza Flowchart Chat Scenario
Sending Automatic Email Replies to Customers Who Use the "Leave a Message" Chat Form
How to Blacklist Specific Phone Numbers
How to Configure Last-Agent Routing Using the Internal Database
How to Create a Voice Scenario That Distributes Surveys to a Percentage of Random Customers
How to Route Callers to the Last Agent and Provide a Voicemail Option
General Inbound Voice Scenario
Redirect Calls Economically with a Single-Step External Transfer Option
Skill-Based Call Routing with an Auto Attendant Choice
Use Conversational IVR in a Scenario
Voice Scenario Survey
Scenario Blocks Definitions
Scenario Blocks
Reference
Scenario Reference Material