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• 5.19 • 5.3 • 5.8

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All Scenario Templates

There are many ways to build a scenario, but sometimes it is easier to start with a template and modify it later. Bright Pattern provides custom templates, which include instructional comments and explanations, for you to download and import into your contact center.

Templates are provided as .zip files. Click to download.

Chat

Chatbot responds to customer two times before transferring to agent

File:App GeneralChatBotScenario.zip

Voice

Incoming calls from specific phone numbers are blocked

File:App How to Block Incoming Calls from Specific Numbers.zip

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