From Bright Pattern Documentation
• 日本語
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All Scenario Templates
There are many ways to build a scenario, but sometimes it is easier to start with a template and modify it later. Bright Pattern provides custom templates, which include instructional comments and explanations, for you to download and import into your contact center.
Templates are provided as .zip files. Click to download.
Chat
Chatbot responds to customer two times before transferring to agent
File:App GeneralChatBotScenario.zip
Voice
Caller is routed to the last agent with the option to leave a voicemail
File:App Find Last Agent VM option.zip
Incoming calls from specific phone numbers are blocked
File:App How to Block Incoming Calls from Specific Numbers.zip
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