From Bright Pattern Documentation
• 日本語
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All Scenario Templates
There are many ways to build a scenario, but sometimes it is easier to start with a template and modify it later. The following custom templates, which include instructional comments and explanations, are provided for you to download and import into your contact center.
Templates are provided as .zip files. Click to download.
Chat
Chatbot responds to customer two times before transferring to agent
File:App GeneralChatBotScenario.zip
Voice
Caller is routed to the last agent with the option to leave a voicemail
File:App FindLastAgentVM (2).zip
Distribute surveys to a percentage of random customers
File:App How to Distribute Surveys to a Percentage of Random Customers.zip
Incoming calls from specific phone numbers are blocked
File:App How to Block Incoming Calls from Specific Numbers.zip
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