From Bright Pattern Documentation
• 日本語
<translate>= Scenario Entries Overview= The logic of automated interaction processing is defined in scenarios. Execution of a scenario with respect to a specific interaction is triggered by an interaction arrival at a specific access point (e.g., a phone number in the case of inbound calls, or a web page in the case of web chats). The logical entities that associate specific scenarios with access points are called scenario entries.
Sections
The following is a list of configurable scenario entries found in the Contact Center Administrator application, section Scenario Entries:
</translate>