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< 5.19:Agent-guide‎ | Tutorials‎ | States
Revision as of 21:25, 25 September 2019 by Elizabeth (talk | contribs)
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Contents

  • Agent Guide
    • Introduction
  • Welcome
  • What Is Agent Desktop?
  • User Interface OverviewGetting Started
  • SetupUsage
  • Working in Agent DesktopTutorials
  • Tutorials
    • Overview
    • Calendar
    • Calls
    • Cases
    • Chat Center
    • Chats
    • Contacts
    • Knowledge Base
    • Microsoft Teams
    • Omni
    • OneCloud
    • Outbound Campaigns
    • Remote Assist
    • Search
    • States
      • Overview
        • 1.1 Articles
      • How to Interpret Your Current State Information
      • How to Make Yourself Ready
      • How to Make Yourself Not ReadyHelp
  • Troubleshooting

States Tutorials

States tutorials will show you how to switch to a different state during your working session.

Articles

  • How to Interpret Your Current State Information
  • How to Make Yourself Ready
  • How to Make Yourself Not Ready


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