From Bright Pattern Documentation
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<translate>= Call Center Configuration Sections = | <translate>= Call Center Configuration Sections = | ||
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The following is a list of sections in the Contact Center Administrator application, section Call Center Configuration. This section is where you configure global (i.e., contact-center wide) system settings. | The following is a list of sections in the Contact Center Administrator application, section Call Center Configuration. This section is where you configure global (i.e., contact-center wide) system settings. | ||
*[[contact-center-administrator-guide/CallCenterConfiguration/GeneralSettings | General Settings]] | *[[contact-center-administrator-guide/CallCenterConfiguration/GeneralSettings | General Settings]] | ||
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| + | [[File:CCA-Call-Center-Configuration-Overview-53.PNG|650px|thumb|center|Call Center Configuration]] | ||
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Revision as of 16:36, 21 March 2019
Call Center Configuration Sections
The following is a list of sections in the Contact Center Administrator application, section Call Center Configuration. This section is where you configure global (i.e., contact-center wide) system settings.
- General Settings
- Integration Accounts
- Identification
- Knowledge Base
- Calendars
- Hours of Operation
- State Calling Hours
- Auxiliary Skills
- Language Skills
- Audio Treatments
- Shared Voice Segments
- Voicemail
- Omni-Channel Routing
- Chat Settings
- Email Settings
