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<translate>= How to Speed Dial Through External IVRs = | <translate>= How to Speed Dial Through External IVRs = | ||
+ | Part of making [[Agent-guide/Tutorials/Calls/HowtoMakeanOutboundCall|outbound calls]] means navigating through IVRs. An IVR, or interactive voice response, is a phone menu that requires you to either speak or press phone keys to interact with a computer system that ultimately guides your call to the appropriate place. While IVRs are very useful for companies to handle incoming calls, as a caller, they may require extra time and effort on your part to handle. | ||
+ | When making calls to external IVRs, Agent Desktop allows the comma symbol (i.e., “,” ) to be added to phone numbers and extensions entered in the [[Agent-guide/Tutorials/Calls/HowtoMakeanOutboundCall|number input field]] for the purpose of speed dialing through external IVRs. | ||
− | + | Each comma represents a one-second pause the system takes before entering the next DTMF key (i.e., 1-9, #, *); multiple commas may be configured consecutively for a longer pause. Commas may be added at the end of a regular number or extension and then between subsequently dialed DTMF keys. Some examples of dialed numbers include the following: | |
+ | * 18005556677,,,1,,4 | ||
+ | * 16506046789,,1,1234567890# | ||
+ | * 1002,3,2 | ||
− | [[File:Speed-Dial-Example-1-53.PNG|800px|thumb|center| | + | [[File:Speed-Dial-Example-1-53.PNG|800px|thumb|center|How an altered phone number looks in the number input field and the Recent list]] |
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Phone numbers and extensions dialed with comma symbols will appear in Agent Desktop’s Recent list and can be saved to a contact record with the symbols included. | Phone numbers and extensions dialed with comma symbols will appear in Agent Desktop’s Recent list and can be saved to a contact record with the symbols included. |
Revision as of 00:32, 1 March 2019
<translate>= How to Speed Dial Through External IVRs = Part of making outbound calls means navigating through IVRs. An IVR, or interactive voice response, is a phone menu that requires you to either speak or press phone keys to interact with a computer system that ultimately guides your call to the appropriate place. While IVRs are very useful for companies to handle incoming calls, as a caller, they may require extra time and effort on your part to handle.
When making calls to external IVRs, Agent Desktop allows the comma symbol (i.e., “,” ) to be added to phone numbers and extensions entered in the number input field for the purpose of speed dialing through external IVRs.
Each comma represents a one-second pause the system takes before entering the next DTMF key (i.e., 1-9, #, *); multiple commas may be configured consecutively for a longer pause. Commas may be added at the end of a regular number or extension and then between subsequently dialed DTMF keys. Some examples of dialed numbers include the following:
- 18005556677,,,1,,4
- 16506046789,,1,1234567890#
- 1002,3,2
Phone numbers and extensions dialed with comma symbols will appear in Agent Desktop’s Recent list and can be saved to a contact record with the symbols included.
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