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How to Speed Dial Through External IVRs

The comma symbol (i.e., “,” ) may be added to phone numbers and extensions entered in the number input field for the purpose of speed dialing through external IVRs. Each comma represents a one-second pause the system takes before entering the next DTMF key (i.e., 1-9, #, *); multiple commas may be configured consecutively for a longer pause.


[[File:Speed-Dial-Example-1-53.PNG|800px|thumb|center|


Commas may be added at the end of a regular number or extension and then between subsequently dialed DTMF keys. Some examples of dialed numbers include the following:

  • 18005556677,,,1,,4
  • 16506046789,,1,1234567890#
  • 1002,3,2

Phone numbers and extensions dialed with comma symbols will appear in Agent Desktop’s Recent list and can be saved to a contact record with the symbols included.


Creating a new contact with the altered phone number


How a saved contact with the altered phone number looks



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