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Home Page Overview

The home page displays widgets containing metrics that allow you to monitor key areas of your and your team's performance. You can change the placement of the widgets and configure some widget metrics.

A general view of the home page

Depending on your contact center configuration, your Home Page can also display an external web page. If defined, access to this web page will be available to you at any time while you are logged on.

A Home Page with a displayed external web page

Home Page Widgets

There are six widget options within the home page as well as six slots for these widgets to be displayed. The widgets available for display are:

• Agenda
• Alerts
• Break Time Remaining
• Dispositions
• My Stats vs. My Team's
• Satisfaction

For explanations of what is displayed within these widgets, see Home Page Widgets.

Changing Displayed Widgets

To change the widget displayed in a given slot, click the down arrow located in the upper right-hand corner of a widget. This will produce a drop-down menu that allows you to choose any of the widgets for display.

Choose the widgets you see on the home page by selecting from the drop-down menu

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