From Bright Pattern Documentation
< 5.19:Contact-center-administrator-guide | Directory(Redirected from 5.19:Contact-center-administrator-guide/AboutDirectory)
• 日本語
Directory Overview
In the Contact Center Administrator application, Directory is the section dedicated to telephony, including softphone, hardphone, and access numbers configuration.
Sections
The following is a list of sections found in the Contact Center Administrator application, section Directory.
- Softphones
- Hardphones
- Access Numbers
- Dial-out Entries
- Static Entries
- Special Numbers
- Hunt Groups
- Call Pickup Groups
