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Bring Your Own Carrier (BYOC) SIP Trunks

Bright Pattern Contact Center software makes it possible for you to use your preferred telephone carrier for voice services. In order to do this, your service provider will need to create a Bring Your Own Carrier (BYOC) trunk.

If you are considering the BYOC option, Bright Pattern has the following preferred trunking requirements:

• SIP: UDP, SIP-TLS and SRTP
• Port 5080 for UDP and port 5081 for SIP-TLS (on the Bright Pattern side)
• Codecs: G.711 A-law and mu-Law
• DTMF signaling: RFC-2833 out of band
• Support for the AES_CM_128_HMAC_SHA1_80 cipher if SIP-TLS or SRTP will be used.
• Capability to round-robin between multiple endpoints and fail-over to next endpoint when a provisional response is not received

It is important to check with your preferred carrier that they can meet the preferred BYOC trunk requirements. If there are any special requirements from your carrier, they can be discussed with your service provider.

Note: If you wish to add SMS from your preferred carrier, note that they will need to support SMPP protocol.

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