Remote Assist Client Application Installation for Internal Users
If your contact center uses the Remote Assist feature to provide remote assistance to users within your organization, as a contact center and/or IT administrator, it is possible for you to preinstall the Remote Assist Client application (i.e., RAClient.exe) for your users who use the Windows OS. The process is similar to installing the Agent Desktop Helper Application (i.e., BPclient.exe).
Installation
The Remote Assist Client application installer is available in the MSI format (i.e., RAClientSetup.msi), and installs the application in the standard Windows installation directory (i.e., c:/Program Files/BrightPattern/Remote Assist Client) for all users.
The MSI installer can be recommended for the installation via a coordinated IT effort. This installer supports over-the-network deployment using the Group Policy feature of your Windows OS. It also supports per-machine deployment, which makes the Remote Assist Client application available to all users of computers where it is installed, thus enabling hot-desking.
To obtain the MSI installer, contact your service provider.
Should an administrator need to install the MSI manually on an individual PC, note that it must be run with elevated privileges (i.e., double-clicking on the .msi file in the file explorer does not work).
To do this, take the following steps:
- In Windows search, type cmd.
- Right-click on the cmd icon and select Run as administrator.
- From the Command Prompt application, type the MSI file name and hit Enter.